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SHIPPING POLICY
SHIPPING TIMEFRAMES We have a standard 48-72 hour processing time prior to the shipment of all orders. This processing timeframe is subject to change due to sales or holidays. Please review our shipping methods to receive an estimated timeframe of the delivery of your package. ******NO SHIPMENT WILL TAKE PLACE ON WEEKENDS NOR HOLIDAYS****** *************INTERNATIONAL ORDERS: There is a possible Customs fee that can be requested by the postal service upon delivery/receipt of the package. Luxura Boudoir LLC is not at liberty to calculate or charge customers as we have no control over the fees required outside of regular shipping fees. Customer is responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED, ABANDONED OR DISPOSED PACKAGES! ALL SALES ARE FINAL! ***************** If a shipment is returned to us the customer will be responsible for any additional cost related to reshipment. DELIVERY CONFIRMATION Luxura Boudoir LLC requires a signature upon ALL shipments. Any shipments that exceed $230 will be sent via Restricted Delivery. Please ensure whom the package is addressed to is the person available for delivery. No signatures can be waived on a package. If you are not available at the time of delivery, your package will be held at your local post office for pick-up for up to two weeks before being Returned to Sender. SHIPPING DELAYS All UPS and USPS shipments will require a signature. For your convenience please do not wait until the last minute to place your order. If you have a deadline, hair appointment, or other engagements; it is always wise to order far enough in advance to allow for unanticipated delays. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust UPS and USPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. FAILED DELIVERIES / REFUSED SHIPMENTS / INCORRECT SHIPPING ADDRESS Incomplete or incorrect address information is the major cause of shipment delays. Please be sure to cross-check the address information on your order. Make sure you have included ALL the information needed to deliver your package (Address, Apt Number, Etc.). Your order will be shipped via USPS or UPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the fee USPS charges us to make the correction or to reship the product. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS. ALL SALES ARE FINAL! If a shipment is returned to us due to an incorrect address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS! LOST SHIPMENTS If you have tracked your package via UPS.com or USPS.com and there is a discrepancy in delivery information or it has been lost in transit please call us immediately. We will need to contact the responsible shipping service right away and initiate a trace/investigation for your package. This investigation can take up to 7-10 business days. It is never guaranteed that the carrier will be able to locate/retrieve your package. If your claim is resolved, we will contact you to offer reshipment or a refund. If the claim is not resolved by the carrier, we will not be able to guarentee those options.
RETURN POLICY
NO RETURN/REFUND POLICY At Luxura Boudoir LLC, we maintain a very high level of quality assurance by taking every bundle of hair through a vigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied. Due to the nature of our products, ALL SALES ARE FINAL. EXCHANGES Luxura Boudoir LLC, at its sole discretion, may exchange products under the following conditions: Requests must be made within 3 business days of receipt of product(s). Customer is allowed one exchange, if eligible, per order. Any exchange requested after 3 business days of receiving the product will not be honored. We will not accept any merchandise, which has been used or altered (washed, brushed, combed or cut) in any way. According to the Federal law you cannot return human hair products that have been used due to hygienic reasons. Please return the item in the original and resalable condition as a necessary health precaution. Product must be exchanged for something of equal or greater value. In order to process an exchange the product would need to be sent back at your expense. We suggest sending through a carrier that provides tracking information and delivery confirmation since we are not responsible for lost packages. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value. Exchanges are limited to two exchanges per order. No refunds will be permitted, unless it is determined that Her Luxura Boudoir LLC, is the party at fault, then we shall exchange the product at no additional cost to the customer. Any exchanges upon request of customer, he/she is responsible for reshipment costs as that is a separate service that has already been used. Any exchange that permits a difference (less than original) customer will hold a store credit for the remaining balance owed as we do not refund ANY costs.
